Q: Do I have a BACKUP PLAN in place? A: It is ALWAYS advisable to have a backup strategy in place. For more information on backup plans contact technical support. We’d be happy to discuss it with you further. Q: How do I back up DSM? A: To back up DSM, you have two simple options. They are: 1. Hot backup a. Go to file, utility, hot backup. b. By default the system will give you two options. What it’s asking is where to send the backup. The default option is to go to the system default Drive. Typically this is the A drive in which you’ll need floppy disks to perform the backup. If you wish, you can change it to the C drive and just send the backup to the hard drive on the computer you’re on. c. Click OK and it will perform the backup. d. It is not necessary to have any users out of the system to perform a hot backup. 2. Full Backup a. Go to file, utility, Backup b. You’ll be presented with the same screen as the hot backup but this type of backup is a complete backup. Just enter the destination of the backup and hit ok. c. ALL USERS MUST BE OUT OF THE SYSTEM TO PERFORM A FULL BACKUP Q: What if my DSM SERVER CRASHES? A: First, find out from a system administrator if a backup exists. If it does, ask the system administrator to restore the backup. Q: What if my DSM SERVER CRASHES and the system administrator cannot restore my data? A: You will want to rely on DSM and attempt restoring from its backups. There are four types of DSM backups in which you can restore from. They are: 1. Full backup a. File name is DSMWDATA.ZIP and will be located on your computer or backup media. 2. Hot backups – Two types: a. Standard Hot backup – file name is DSMWHOT.ZIP b. Automated Hot backup – file name is HB011502 etc. 3. Any recent backup sent to Peak Software Systems, Inc. a. A hot backup b. A full backup

TROUBLESHOOTING REFERENCE In most cases, there are things YOU can do to resolve any problems you may have. They are, in order: 1. Re-index. (found under file, utility, re-index data) Make sure all users exit system before attempting 2. Restart computer & Server & Check network connections. Q: What do I do if the DSM Locks or hangs? A: Determine whether it locks up on one computer only, or all of them. If it hangs on all of them, does it hang in the same place? If yes, get everyone out and do a re-index. If it’s just one computer locking up, try rebooting the offending pc. Q: What do I do if I get a “RED” error on my screen? A: First, see if can duplicate the error by performing the same steps used when the error occurred. If you can reproduce the problem, attempt a re-index. If the re-index doesn’t correct the problem, contact technical support @ 801-572-3570 ext. 305 Q: What do I do if I notice information missing or items not printing correctly? A: Do a re-index. If this doesn’t correct the problem, follow the steps below to get it resolved quickly. 1. Send a hot backup to Peak Software Systems, Inc. (Steps for sending a hot backup) a. Go to file, utility, update software version. b. On the screen, select the option in the lower left hand corner “Send hot backup to peak” c. Put the dot next to internet below that (make sure to connect to the internet prior to attempting this) d. Click connect now. 2. Call Technical support and describe the problem immediately. Q: What do I do if I get a message saying “Network connection lost, try to reconnect?” A: This is a general message in DSM stating that the computer has lost contact with the server that holds the DSM data files. On this message, you’ll want to click “YES”. If the system comes up, the problem has been resolved by DSM and no further action is required. If the message “Path to DSM data” comes up, this means that the connection couldn’t be restored and further action is necessary. Typically a reboot of your computer will solve this problem. If a reboot doesn’t correct the problem, your network cable might be unplugged. Make sure to check it and reboot once more. If unsuccessful, contact your network administrator.

Q: How do I renew my Maintenance Contract that’s expired, or nearly expired? A: When you are presented with the screen that gives you the option to cancel or license, just click “License.” The system will then prompt you with some options. If you’re an active customer using DSM, you DO NOT NEED THE LICENSING CODES 1 and 2. To renew your contract: 1. Click License 2. Put the dot next to “Internet” (make sure you’re connected to the internet at this time) 3. Click “License by Internet” 4. The system will prompt you for a PO number. If you do not have one, simply click “Connect now” and the system will automatically renew you. NOTE: If you experience problems, attempt it one more time before contacting technical support. Q: How do I update to the latest version? A: You may update to the latest version of DSM any time you wish. To accomplish this, follow these steps: 1. Make sure you’re connected to the internet 2. Go to file, utility, update software version 3. In the “Automated updates” area, select “get latest software” (default selection) 4. Click “connect now” 5. While downloading the latest version, make all users exit DSM and allow it to complete. Once you see the message “application files updated”, click OK. 6. Upon re-entry into the system, it will force a system re-index and possibly take a backup. Allow it to do so and when complete, you may let users back into the system. Q: Can I open DSM more than one time on a computer? (meaning running multiple DSM screens on the same computer) A: Yes Q: Will DSM function with Windows® XP? A: Yes

Q: How do I add another computer for use with DSM? A: Also known as “adding a workstation”, the addition of another computer for use is accomplished by performing the following steps: (NOTE: these steps assume that your additional computer is already set up and connected to your network with a drive mapped to the server or computer with the DSM DATA FILES. If your additional computer is not connected, contact your computer technical support. They may also contact us if further instruction is necessary.) 1. Install DSM using the setup files or the installation CD. 2. After running setup, click next until you get to the 4 steps encountered in the installation process. 3. On step 1, click next. 4. On step 2, select “workstation” as the installation type 5. On step 3, select the DATA path. This will be the network drive you have mapped to the DSM server or computer with the DSM data files. 6. On step 4, click finish. 7. Restart your computer. If you experience problems, call Peak Software Systems, Inc.